FAQs

WHEN WILL I RECEIVE MY UNIT?

FOR ORDERS PLACED DURING BUSINESS HOURS (MON-SAT; EXCLUDING PUBLIC HOLIDAYS), WE BEGIN PROCESSING YOUR UNIT WITHIN 24 HOURS FROM WHEN YOUR ORDER IS RECEIVED.  PROCESSING TIME FOR STANDARD ORDERS CAN TAKE UP TO 7-10 BUSINESS DAYS. FOR ALL CUSTOM ORDERS PLEASE ALLOW AN ADDITIONAL UP TO TWO WEEKS PROCESSING TIME. ONCE PROCESSING OF YOUR ORDER IS COMPLETE AND IT IS READY TO BE SHIPPED WE WILL SEND YOU AN EMAIL WITH THE TRACKING INFORMATION. 

FOR DOMESTIC ORDERS TO MAJOR AUSTRALIAN CITIES PLEASE ALLOW UP TO 3-5 BUSINESS DAYS FROM WHEN YOU RECEIVE YOUR TRACKING INFORMATION. 

FOR INTERNATIONAL ORDERS PLEASE ALLOW UP TO FOUR WEEKS FROM WHEN YOU RECEIVE YOUR TRACKING INFORMATION.

PLEASE REFER TO OUR SHIPPING POLICY FOR MORE DETAILS.

CAN I WASH MY UNIT/STRAIGHTEN IT/APPLY HEAT/SWIM IN MY WIG?

YES OF COURSE! OUR UNITS ARE MADE WITH PREMIUM TOP QUALITY HUMAN HAIR ALLOWING YOU TO TREAT THE WIG LIKE YOUR REAL HAIR. 

CAN I GET A CUSTOM WIG MADE?

ABSOLUTELY! SEND US A MESSAGE VIA THE CUSTOM ORDERS PAGE WITH THE DETAILS AND SPECIFICATIONS OF YOUR VERY OWN WIG. YOU CAN ALSO DROP US AN EMAIL AT 'SUPPORT@LUXEHAIRTRANSFORMATIONS.COM' OR DM US ON INSTAGRAM OR FACEBOOK @LUXEHAIRTRANSFORMATIONS.

THE WIG I WANTED SOLD OUT, WHEN WILL IT BE RE STOCKED?

WE UPDATE NEW DESIGNS & CLASSICAL UNITS ON THE LAST THURSDAY OF THE MONTH @ 8PM AEDT. IF YOU WANT TO KNOW DETAILS ABOUT A SPECIFIC UNIT BEING POSTED FOLLOW US ON INSTAGRAM @LUXEHAIRTRANSFORMATIONS AND FACEBOOK AND SUBSCRIBE TO OUR NEWSLETTER TO GET THE FIRST PHOTOS & PRICING ON THE UP COMING MONTH'S COLLECTION. 

CAN I WALK IN TO TRY ON LHT WIGS?

UNFORTUNATELY NOT, WE ARE 100% ONLINE SO WE DO NOT HAVE ANY SHOP FRONTS THAT ALLOW CUSTOMERS TO WALK IN.  BUT IF YOU ARE UNSURE OF ANYTHING PLEASE CONTACT US OR SEND US A DM ON OUR INSTAGRAM OR FACEBOOK PAGE @LUXEHAIRTRANSFORMATIONS TODAY. 

HOW DO I KNOW MY CAP SIZE?

YOU MUST SELECT THIS OPTION TO LET US KNOW WHAT CAP SIZE YOU ARE. FOR FURTHER HELP IN KNOWING YOUR CAP SIZE PLEASE REFER TO THE TABLE BELOW.

CAP SIZE AND MEASUREMENT

YOU CAN CHOOSE ONE OF THREE SIZES: SMALL, MEDIUM OR LARGE. WHEN MEASURING YOUR HEAD PLEASE REMEMBER IF YOUR REAL HAIR IS LONG OR THICK IT WILL ADD TO THE SIZE OF THE CAP. FOR EXAMPLE IF YOU MEASURE YOUR HEAD AS A MEDIUM, BUT YOU HAVE LONG HAIR (10″ OR LONGER) YOU SHOULD ORDER A LARGE. WHEN MEASURING THE EAR TO EAR SIZE, MAKE SURE YOUR HAIR IS IN A MEDIUM BUN SO YOU CAN PLACE THE MEASURING TAPE OVER THE BUN SO IT GIVES A MORE ACCURATE SIZE. ORDERING A BIGGER SIZE IS ALWAYS BETTER BECAUSE YOU CAN ALWAYS ADJUST THE ELASTIC BAND AT THE BACK TO FIT YOUR HEAD BETTER IF NECESSARY. 

PLEASE FEEL FREE TO CONTACT US IF YOU NEED ASSISTANCE.

WHAT IS A WIG CAP?

A WIG CAP IS A CAP THAT YOU WEAR ON TOP OF YOUR NATURAL HAIR TO PROTECT IT. IT ALLOWS FOR A GOOD FIT AND TO PREVENT ANY BULKINESS. WEARING A WIG CAP IS RECOMMENDED FOR ALL CUSTOMERS WEARING ANY OF OUR LHT UNITS. EACH PURCHASE OF A LHT WIG IS SOLD WITH TWO FREE WIG CAPS.

HAVE MORE QUESTIONS OR NEED HELP WITH YOUR ORDER? WE WOULD LOVE TO HELP YOU OUT. CONTACT US TODAY OR SEND US A DM ON OUR INSTAGRAM OR FACEBOOK PAGE @LUXEHAIRTRANSFORMATIONS TODAY.