Returns Policy

NEED TO RETURN AN ORDER?

You can exchange your wig for a store credit minus a $49 USD restocking fee, valid for 1 month*. As long as the lace has not been cut, the wig is in original condition, and you contact us within 7 days. You will need to cover the shipping cost back to us.

We strongly advise you measure your head before ordering, and contact us if you have any questions. We are always happy to help! 

The details:
I) Your order indicates your acceptance of our terms and conditions.
II) We are not responsible for the loss or damage of products in your order during shipping.
III) We do not provide insurance and this is accepted at your own risk. 

Luxe Hair Transformations (LHT) reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.

*Exceptions: We do not accept returns for custom made wigs.

STORE CREDIT:

  • Please allow up to 5-7 business days for your credit to be processed once received
  • Your credit will only be processed when we receive the original item back in accordance with our 'Return Conditions'.

EXCHANGES:

  • Exchanges can only be made once. There are no returns on exchanges. 
  • All exchange items must be in the original condition and meet the criteria of our 'Return Conditions'
  • Please allow up to 7-10 business days to process an exchange
  • We reserve the right to contact you or require additional documentation to verify your identity.

RETURN CONDITIONS

All returns are subject to the following conditions (‘Return Conditions’)

  • The return must be made within 7 days of receipt:
    • We will use the tracked delivery date for online purchases as your receipt date
  • You have valid proof of purchase;
  • The items are unworn and in a saleable condition;
  • The hair has not been chemically or mechanically altered, such as dying, bleaching, washing, cutting, installing, heat styling, etc. 

LHT reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.